DG Shipping’s Guide to Seafarer Grievance and Crisis Management
The Directorate General of Shipping (DGS), under the Ministry of Ports, Shipping and Waterways, operates a centralized Grievance Redressal – Support Unit (GR–SU) to handle a wide range of seafarer issues. This guide breaks down the official seafarer grievance and crisis management process. Following these protocols is essential to ensure that all complaints are addressed … Read more